WE OFFER A 28 DAY RETURN PERIOD, PARCELS SHOULD BE RETURNED WITHIN 28 DAYS OF RECEIVING YOUR ORDER FOR A FULL REFUND.
IF YOUR ITEMS ARE FAULTY OR DAMAGED, PLEASE CONTACT US WITHIN 14 DAYS VIA EMAIL AT MAIL@STORMDESIRE.COM WITH A PICTURE OF THE DAMAGED ITEM SO WE CAN HAVE THIS RESOLVED FOR YOU FREE OF CHARGE.
IF YOU HAVE RECEIVED AN INCORRECT ITEM, PLEASE EMAIL US WITHIN 14 DAYS TO MAIL@STORMDESIRE.COM SO WE CAN HAVE THIS RESOLVED FOR YOU FREE OF CHARGE.
UNLESS DAMAGED OR FAULTY ALL RETURNED ITEMS MUST BE IN A RE-SELLABLE AND UNUSED CONDITION WITH ALL TAGS INTACT.
WE ARE UNABLE TO OFFER RETURNS ON JEWELLERY, COSMETICS, LENSES, STICK ON BRAS OR SWIMWEAR WHERE THE HYGIENE SEAL HAS BEEN REMOVED.
PACK YOUR ITEMS AND INCLUDE EITHER THE PACKING SLIP, INVOICE OR RETURNS FORM IN THE ORIGINAL PACKAGING (WHERE POSSIBLE), THIS ALLOWS US TO DEAL WITH YOUR REQUEST IN A TIMELY MANNER.
WE HAVE A FRIENDLY REFUND AND EXCHANGE POLICY.
PLEASE RETURN ITEMS WITHIN 7 DAYS FOR AN EXCHANGE
PLEASE RETURN ITEMS IN ORIGINAL PACKING AND IN THE SAME CONDITION YOU RECEIVED THEM 2ND CLASS SIGNED FOR WITH YOUR ORDER NUMBER AND NAME FOR A REFUND OR EXCHANGE TO:
STORM
156-158 ST. JOHNS PRECINCT
CITY CENTRE
LIVEPOOL
L1 1ND
Customer pays all postage costs we send exchanges free of charge after we receive them x