RETURNS? NO PROBLEM! 

  • We offer a 28 Day return period, parcels should be returned within 14 days of receiving your order for a full refund, parcels returned after 14 days (but no later than 28 days) will be issued with a store credit.

  • If your items are faulty or damaged, please contact us within 14 days via email at mail@stormdesire.com with a picture of the damaged item so we can have this resolved for you free of charge.

  • If you have received an incorrect item, please email us within 14 days to mail@stormdesire.com so we can have this resolved for you free of charge.

  • Unless damaged or faulty all returned items must be in a re-sellable and unused condition with all tags intact.

  • We are unable to offer returns on jewellery, cosmetics, lenses, stick on bras or swimwear where the hygiene seal has been removed.

  • Pack your items and include either the packing slip, invoice or returns form in the original packaging (where possible), this allows us to deal with your request in a timely manner.

  • We have a friendly refund and exchange policy.

 

  • Please return items in original packing and in the same condition you received them with your order number and name for a refund or exchange to:

Storm

156-158 st. johns precinct

city centre

Livepool

L1 1ND