Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. With Klarna Checkout, customers only need to provide top-of-mind information to complete a purchase.
At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay.
This simplicity means a better shopping experience for you. It is really smooth for you to do your shopping on mobile and you don’t have to think about taking out your card on the train or the bus.
Klarna was founded in 2005 with the vision to simplify the buying experience. In 2014 we joined forces with SOFORT and formed Klarna Group, the leading European alternative payment provider. We have 1800 employees in 18 markets. We serve 65 million consumers and work with 75 000 online merchants.
1) Am I able to pay using PayPal?
Yes of course - simply select PayPal in the 'Payment Method' section on the checkout page.
2) Who/what is Klarna?
Klarna are a payment service provider who take end-to-end responsibility for your payment. They support 65 million consumers worldwide in over 75 000 e-stores and are extremely safe to use.
3) I have been asked to go to Klarna's site. Is this correct?
If you have chosen to pay after delivery (up to 30 days depending on your circumstances), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
4) If Klarna gives me the option to pay after delivery, does a credit search take place against me?
Neither Klarna nor Storm will run credit searches against you that could impact your credit rating. Klarna may run unrecorded enquiries that do not affect credit scoring.
5) How is my Klarna statement sent?
If you chose to pay after delivery, we will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna Customer Services.
6) How does Klarna Pay After Delivery work?
After Storm has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.
7) What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
8) What are my payment options with Klarna?
You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or, depending on your circumstances, take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.
9) How does the payment page work?
If you have received your goods and want to pay your statement, go to our payment page payeurope.com and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna Customer Services
10) I haven't received an email with my statement/payment information.
Please contact Klarna Customer Services. They will be able to provide you with the payment details.
11) Can I postpone my due date?
You can contact Klarna Customer Services to see if it is possible to postpone the due date on your payment.
12) May I deliver to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
13) Have you received my payment?
After we have received your payment, we will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna Customer Services with a proof of payment.
14) What should I do if I want to cancel my order?
If you would like to return goods or cancel your order, we ask you to contact Storm directly. You should also contact our Klarna Customer Services who will make any necessary adjustments to the statement and provide further help if needed.
15) I have cancelled my order. How long will it take until I receive my refund?
As soon as the store have registered your cancellation or your return, the repayment will be processed within 3-14 days depending on your payment method and banking institution.
16) What happens to my invoice, when I've returned the goods?
Once the e-store have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed (after the deduction of shipping in line with the standard Storm Desire returns policy).
17) I've received an invoice, but I've not yet received my goods
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact Storm and get an update on your order. You should also contact Klarna Customer Services so that we can postpone the due date on your payment.
18) How will I be refunded?
If you have paid for your order with card, the refund will be made back to the same card.
18) I have other questions not answered here?
Please contact Klarna Customer Services directly or call Klarna’s Customer Service Team 7 days/week:
Monday - Friday 9.00 AM - 9.00 PM
Saturday - Sunday 9.00 AM - 6.00 PM
020 300 50 833